To our Customers:The health and safety of our employees and the communities we serve are our top priority here in Waterbury, Vermont. We would like everyone to know that we are closely monitoring the situation of COVID-19. As things evolve, we are continuing to be proactive and adjust our business practices in an effort to maintain a healthy environment for our employees, and customers. The following are updates that we will do. Updates to our operations in response to COVID-19:
We’re all in this together! The Bike community has a history of working as one towards our shared goals. The current situation is no exception, and we look forward to weathering this together. Thankfully you can still ride your bike outside and enjoy the fresh air.We’ll get through this together by being kind, keeping healthy and staying connected with friends and loved ones.
- We are limiting visits in the shop to a maximum of 5 at a time. No gathering or hanging out while your bike is being serviced. Please don't visit "just to look" until further notice.
- Sanitizers will be kept at door entry. Please use it upon entering the store.
- If chosen, we will provide a drop off service without coming into the shop. Please leave your bike on the rack (under the awning) during normal business hours and text, email or call what needs to be done for setup Text 802-917-1877 or Noah@bikeexpressvt.com
- We are happy to take sales over the phone and leave them outside for pick up or ship
- We have canceled all events that would put groups of folks in close proximity. We will still ride outside for group rides but please don’t enter the shop. Come prepared to ride from the parking lot.
- If you would like to purchase a bike without coming into the store please email for up to date inventory and we can arrange a test ride outside of the shop. Text 802-917-1877 or Noah@bikeexpressvt.com.
- We ask that you have patience during our repairs season to help with understaffing that may occur during this time.
- All bikes going in or out will be cleaned and sanitized at this point.
Your friends at Bicycle Express